Job Title: Call Center Receptionist (Bilingual).
Hours: 36 hours per week with occasional evening and/or Saturday hours.
Reports to: Sr. Director of Programs and Center Coordinators.
Resume to: execassist@pacn.org.
Basic Duties: Answer and screen incoming calls, schedule appointments or route calls appropriately, follow-up with online appointment requests, confirm appointments and update schedule for both centers.
Candidate:
- Is fluent in English (and Spanish).
- Ability to communicate clearly and concisely between languages and contrasting situations quickly.
- Remains calm and composed when handling a high volume of calls from clients and is able to route all other calls accordingly.
- Ability to create a connection with our clients over the phone with warmth and compassion.
- Provides a safe space for clients to be open & honest about their situation and prepares them to continue that relationship with other PACN staff & volunteers upon their arrival to the centers.
- Has a servant’s heart but can maintain firm boundaries between our clients’ needs and our ability to serve them.
- Is available and approachable to assist other staff members and/or volunteers.
- Recognizes the importance of the Call Center in setting the tone and pace of day-to-day operations, as well as supporting unity and consistency between both center locations.
- Is self-motivated, trustworthy, dependable and responsible.
- Is open to constructive criticism with a desire to continuously learn and improve the overall client experience.
- Has patience during the learning process and transition period to new systems and/or procedures.
- Has a strong work ethic and time management skills.
- Be able to proactively identify, present and complete projects and tasks during any down time, utilize time throughout the day wisely and be proficient in multi-tasking.
- Has knowledge or a strong desire to understand how the entire ministry operates together, our goals and our mission.
DO NOT CONTACT EMPLOYER DIRECTLY VIA PHONE OR LOCATION.